FCS is somewhat unique in the security industry. Rapid consolidation during the last decade has left three major competitors who control a significant portion of the uniformed security officer business in the United States and around the world. This international scope works for many customers but makes it impossible (save for the largest customers) to get personal service from the executive team. We are winning share from this group because we provide personal service to customers and caring culture to our staff.
Many security companies the size of FCS augment their revenue by providing staffing, janitorial, or landscaping services. These broad-spectrum suppliers cannot provide the single-minded focus provided by a security-only firm like us. We believe there are still many customers who want a custom security solution delivered by a highly professional firm, like FCS. Our management structure, which is focused on setting expectations and then measuring results, is strongly related to the Japanese manufacturing notion of “Kaizen,” where every employee is empowered to “stop line production,” in order to fix a problem that could affect the quality of the overall product. At FCS, our focus on recruiting, training, leadership, and measuring performance means that the quality of our security product really is free.