At FCS, our Chain of Command is an inverted pyramid. At the very top are the security officers in the field who work for you each and every day. The rest of us work for them.
Our management structure, which is focused on setting expectations and then measuring results, is strongly related to the Japanese manufacturing notion of “Kaizen,” where every employee is empowered to “stop line production,” in order to fix a problem that could affect the quality of the overall product. At FCS, our focus on recruiting, training, leadership, and measuring performance means that the quality of our security product really is free.