Case Study: How FCS Saved A Data Center Client $2,000,000

SITUATION ANALYSIS

At one of the world’s largest data centers, FCS took over from another security organization. We were tasked with meeting the following Key Performance Indicators (KPIs) that the previous company was unable to accomplish.

KPI PROBLEMS:

  • Reduce Dark Posts KPI
  • Increase Staffing Service Hours KPI
  • Reduce Security Behavioral/Procedural Alarms KPI
  • Create Security Improvement KPI

First Coast Security (FCS) prides itself on our ability to build the trusting relationships that get things done – by design not luck. We are driven by our founder’s values in a singular culture, commitment to rigorous basic business processes, and a true desire to be the best.

This has made FCS the leader in providing Physical Security Services to the world’s largest data centers.

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APPROACH

At our core, FCS specializes in recruiting the right people who we train and continuously develop to provide the best security professionals in the industry. Knowing this is our strength, we created a customized security solution to fit our client’s needs, then implemented a customized training plan for our security officers.

IMPLEMENTATION

FCS leveraged our special transition team consisting of senior field leadership experienced personnel with over 50 years of tested transition experience. After an exhaustive recruiting and hiring campaign, our management team followed this with an intense Data Center Security Training with the on-site Security Officers. Throughout this process and in the future, our management team is available to our clients 24/7/365 to rectify issues and improve our client’s security.

FCS DATA CENTER QUICK FACTS:

  • 2700+ FCS Security team members daily at Data Centers across the US
  • 25 years delivering contract security services
  • Licensed in 26 states and Wash DC
  • FCS partners with Security leadership AND Facility Operations teams
  • Delivering on KPI’s under stringent SLA agreements
  • We find the risks that SOC alarms/alerts miss
  • Providing Construction phase security transitioning to operational site security

RESULTS

At our core, FCS specializes in recruiting the right people who we train and continuously develop to provide the best security professionals in the industry. Knowing this is our strength, we created a customized security solution to fit our client’s needs, then implemented a customized training plan for our security officers.

SECURITY OUTCOMES FOR OUR DATA CENTER CLIENT:

  • Dark Posts KPI Reduced by 100%
  • Staffing Service Hours KPI Average at 95%
  • Security Behavioral/Procedural Alarms KPI Reduced by 95%
  • Security Improvement KPI average 98%

ADDITIONAL RESULTS:

Not only did FCS meet the stated KPI goals, we saved our data center client from a certain disaster. A First Coast Security officer noticed a small drip of water from a pipe in a critical area. Despite the fact that no alarms had been triggered by the leak, our FCS officer quickly responded by contacting the control center about the issue. The First Coast Security control center quickly informed maintenance who shut down the water.

It was determined during the post-incident debrief that the leak would have flooded a critical area containing server racks thus damaging or destroying the servers and impacting uptime for the client and its customers.

The estimates of the potential damages including downtime, were upwards of $2,000,000.

The estimates of the potential damages including downtime, were upwards of $2,000,000

What Can FCS Do For You & Your Business?