Security
Services

Clients consistently select us as the best-qualified firm to protect their highest-value assets, and deliver the quality, value, and responsiveness that they need.

We provide armed and unarmed personnel who are properly licensed and trained to provide an array of services – ensuring the consistent safety and security of your staff, clients, facilities, events and properties. Officers, supervisors, and managers are each trained and empowered to make the right decisions in split-second scenarios, A robust quality assurance program consistently audits performance criterion, and provides you real-time assessment reports.

Security
Surveillance

First Coast also offers clients rapidly-deployed enterprise-ready cloud-based surveillance capabilities – including both equipment that is traditionally wired, and those that require no internet or wired power source.

Camera mounting options are limitless – including fully secured mobile trailer units, dedicated poles, on the side of a building, on a wall, on a freeway overpass, or even on a tripod movable by hand – anywhere you need security.

Systems features include 24/7 live control, geofencing and detection algorithms, world class sensors, two-way speakers, license plate readers, thermal sensors, and configurable alerts and lighting effects.

Every camera is plugged into a world-class VMS and Command Center. Officers (and your staff) are able to zoom, pan, and tilt your cameras, create customized alerts and notifications, establish virtual perimeters and automated alerts, and even provide health analytics about your cameras. Every camera is constantly monitored automatically, self-heal, and alert when the camera isn’t behaving properly

Quality Assurance
Technologies

As a metrics-driven organization, we embrace new technologies that add value and transparency to our clientele. Our teams continually assess and integrate a variety of quality assurance applications to maintain our high service standards. Some examples include:

Workforce Management
Technology

First Coast utilizes WinTeam – the leading fully-integrated HRIS technology designed specifically for the contract security staffing industry. The system provides extensive workforce management solutions – including highly efficient and flexible workforce scheduling tools providing the following features and benefits:

Feature
Mobile App Enabled Job Board
Benefit

A mobile-enabled job board allows officers to easily check and confirm their shift schedules from their smartphones. Officers receive instant notifications of shift assignments and automatic shift reminders, while managers receive instant shift confirmations. Additionally, the system allows 1) flexible self-scheduling (if permitted), 2) shift-bidding (if permitted), 3) shift-swapping (if permitted), 4) pre-shift health checks, and even 5) automated safety checks for assignments in isolated areas.

Rules Engines

Embedded engines establish and enforce scheduling rules that define shift work policies, including client contract requirements; employment and collective bargaining contract requirements; shift lengths; equipment requirements; training standards; certifications; overtime rules; and staff availability.

Fully Integrated Billing

Fully integrated modules provide seamless and transparent billing, with source data derived directly from scheduling and payroll modules.

Secured Client Portal

Secured portals provide clients with full access and visibility into scheduling and billing data, including report-writing ability – providing you complete transparency and independent auditing capabilities.

Guard Tour & Inspection
Technology

Our incident reporting and security guard management system combines the power of the web with the strength of mobile devices to collect and store valuable data, and push it to our clients in real time. We consistently monitor and report officer activity and rapidly inform your teams regarding incidents that are important to you – including written, photographic and video support. This data can be used to track trends and issues, adjust and reconfigure security patrols and coverage, and defend liability claims.

The system includes web-based and mobile application platforms that deliver patrol tour data, incident reports, and QA inspection reports that optimize the accountability and value our security services. Features and benefits include:

Feature
Guard Tours & Patrols
Benefit

Scan NFC/RFID tag checkpoints at strategic locations using mobile technology, sending real-time updates via email. Validate tours in real-time using survivable tour tags. Deliver detailed and accurate tour logs.

Incident, Event & Activity

Reporting

Incident reporting features streamline and standardize the reporting process, using messages that include multimedia and text. Create customized forms per site, and per incident type and standardize processes. Capture photos and videos to provide a more detailed report. Real-time report engine keeps online history and eliminates need for paper reports. View activities by officer, activity type, and more. Centralized access for stakeholders builds trust and credibility.

Geolocation & Officer

Dispatch

Locate officers online at any time and dispatch appropriately based on proximity and availability. GPS identifies officer presence in real-time. View status, availability, proximity and estimated drive times to incidents. Document task acknowledgements, progress, and completion status in real-time.

Post Order Management

Online post order management allows management to distribute officer instructions seamlessly in real-time and document compliance. Deliver updates and notifications in real-time. Customize Orders and Pass-Downs by post, client or organization. Document acknowledgment by individual officers, build trust with stakeholders.

Inspection Modules

Fully customizable, mobile-enabled forms allow our Management and QA Teams to record field inspections on their mobile devices (including both inspection results and any necessary corrective actions). Results of each inspection are automatically uploaded and distributed to both Client and First Coast management teams. Clients enjoy full transparency and accountability regarding our QA process, and can easily assess our proactivity in identifying/resolving performance concerns before they become critical issues.

Driver Monitoring
Technology

First Coast closely monitors our fleet of patrol vehicles with telematics technology. Through these tools, we monitor web-based analytics to improve productivity, fleet optimization, sustainability, safety, and compliance. Driver safety is at the forefront of these focus areas. Safety dashboard report on key fleet metrics such as speeding, harsh braking, backing up, seat belt use and more.

Our managers can create custom fleet rules and get an immediate email or text message notifications of violations and even possible collisions, so we can take the proper actions.

Learning Management
Technology

First Coast partners with Docebo to support our entire learning process, from development to delivery. Docebo is a cloud-based Learning Management System (LMS) used by more than 28,000 organizations in more than 70 countries and in over 30 languages by some of the largest companies in the world. We house dozens of courses and learning paths within the system, each accessible to our teams via laptops and mobile devices. The mobile app is optimized for iOS and Android devices including smartphones and tablets – delivering an unparalleled user experience. Learners can take training courses while offline, with progress automatically tracked and synced with their Docebo LMS when back online.

In addition to standard curriculum, we can quickly turn internal/external sources and content into short, engaging “learning pills” in multiple engaging formats. Most importantly, embedded Learning Analytics allow us to continually collect and analyze data regarding learner progress, challenges, success, and engagement. So, we can clearly understand how our learning programs are performing as it relates to the Key Performance Indicators within your contract.

Locations.

AL AK AZ AR CA CO CT DE FL GA HI ID IL IN IA KS KY LA ME MD MA MI MN MS MO MT NE NV NH NJ NM NY NC ND OH OK OR PA RI SC SD TN TX UT VT VA WA WV WI WY DC

FCS Security Services, Inc. currently holds Security Agency License(s) in 17 states and the District of Columbia. FCS provides security services across the U.S. .